Welcome to Africa Drill Mart’s Frequently Asked Questions (FAQ) section!
Here, we aim to provide you with comprehensive information about our company, products, and services. If you have any additional questions or concerns not addressed here, please feel free to contact our customer support team for further assistance.
General Information:
Q1: What is Africa Drill Mart?
Africa Drill Mart is a leading Kenyan company specializing in the supply of drilling, pumping, and water equipment, along with a wide range of accessories and parts. We cater to diverse industries, including agriculture, construction, and environmental services.
Q2: Where is Africa Drill Mart located?
Our headquarters are located in Nairobi, Kenya. You can find our physical address on the “Contact Us” page of our website.
Q3: What products and services does Africa Drill Mart offer?
We offer a comprehensive range of drilling machinery, pumping solutions, and water equipment. Our services include equipment sales, installation, maintenance, and technical support.
Products and Inventory:
Q4: What types of drilling equipment do you provide?
Our product line includes various drilling rigs, augers, and related accessories suitable for different applications, such as water well drilling, geotechnical drilling, and exploration.
Q5: Do you offer pumping solutions?
Yes, we provide a variety of pumps for diverse purposes, including submersible pumps, centrifugal pumps, and solar-powered pumping solutions.
Q6: Can I find replacement parts and accessories for my equipment?
Absolutely! We stock a wide range of genuine replacement parts and accessories for our products. Check our catalog or contact our customer support for specific inquiries.
Ordering and Shipping:
Q7: How can I place an order with Africa Drill Mart?
You can place an order through our website, contact our sales team via phone or email, or visit our physical store in Nairobi.
Q8: What is your shipping policy?
We offer both local and international shipping. Shipping fees, delivery times, and other details vary based on the destination and the size of the order.
Technical Support and Maintenance:
Q9: Does Africa Drill Mart provide technical support?
Yes, we have a dedicated technical support team available to assist you with any inquiries, troubleshooting, or maintenance needs. Contact our support team through the provided channels.
Q10: How can I schedule equipment maintenance or repairs?
To schedule maintenance or repairs, please reach out to our customer support team. They will guide you through the process and coordinate the necessary services.
Contact and Customer Service:
Q11: How can I contact Africa Drill Mart?
You can contact us via email, or by calling our customer support hotline. Visit the “Contact Us” page for detailed contact information.
Q12: What are your customer service hours?
8.30 A.M to 5:00 P.M (Monday to Friday)
9:00 A.M to 1:00 P.M (Saturdays)
We close on Sundays and public holidays
We hope these FAQs provide valuable insights into Africa Drill Mart and our products and services. If you have any further questions or need assistance, please don’t hesitate to get in touch with our friendly customer support team. Thank you for choosing Africa Drill Mart!