Privacy Policy

Effective Date: TBA

Last Updated: TBA

Company: Africa Drill Mart Ltd.

Introduction

Africa Drill Mart Ltd. respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, process, store, secure, and retain your personal data when you visit or make a purchase through our website, including any mobile versions or applications (“Service”). This Policy also explains your rights under applicable data protection laws, including the Kenya Data Protection Act, 2019 (KDPA).

By accessing or using our Service, you acknowledge that you have read, understood, and agree to the terms of this Privacy Policy.

Definitions

Personal Data: Any information relating to an identified or identifiable individual (e.g., name, email address, phone number, or location).

Service Providers: Third-party companies or individuals who assist us in operating our business (e.g., payment processors, analytics providers, and shipping partners).

Cookies: Small text files placed on your device by a web server to store information about your session or preferences.

3. Information We Collect

3.1 Personal Information You Provide

We collect information you voluntarily provide when interacting with our Service, including:

• Name
• Email address
• Phone number
• Shipping and billing address
• Location data (where applicable for deliveries)
• Account credentials
• Payment information (processed securely through third-party payment providers)

This information is necessary for processing orders, fulfilling deliveries, and providing customer support.

3.2 Automatically Collected Information

When you use our Service, we may automatically collect information such as:

• IP address
• Browser type and device information
• Pages visited
• Date and time of access
• Usage analytics collected through cookies and similar technologies

This information helps us improve the performance, security, and usability of our Service.

3.3 Cookies and Tracking Technologies

We use cookies and similar technologies to operate our Service, understand user behaviour, and personalize your experience.

Where required by law, you will be presented with a cookie consent banner. You may also manage or disable non-essential cookies through your browser settings.

4. Legal Basis for Processing

We process your Personal Data based on one or more of the following legal grounds:

• Performance of a Contract: To process and fulfil your orders or requests.
• Consent: Where you have expressly agreed to receive marketing communications or other optional services.
• Legitimate Interests: For website analytics, fraud prevention, business improvement, and security.
• Legal Obligations: To comply with applicable laws and regulatory requirements.

5. How We Use Your Personal Information

We use your Personal Data to:

• Provide, maintain, and improve our Service.
• Process and fulfil customer orders.
• Communicate regarding orders, deliveries, and customer support.
• Send newsletters and promotional offers where you have consented.
• Detect, investigate, and prevent fraud or security incidents.
• Comply with applicable legal and regulatory obligations.

6. Sharing and Disclosure of Personal Data

We may share your Personal Data with:

6.1 Service Providers

Trusted third parties who assist in operating our business, including payment processors, courier services, cloud hosting providers, and analytics providers. These providers process your information only as necessary to deliver their services.

6.2 Legal Requirements

We may disclose Personal Data where required to comply with applicable laws, court orders, regulatory requests, or to protect our legal rights and the safety of our customers and business.

6.3 Business Transfers

If Africa Drill Mart Ltd. undergoes a merger, acquisition, restructuring, or sale of assets, your Personal Data may be transferred as part of that transaction.

We do not sell your Personal Data to third parties.

7. Data Security

We implement appropriate technical and organizational security measures to safeguard your Personal Data against unauthorized access, disclosure, alteration, misuse, or destruction. These measures include encryption, secure servers, access controls, and regular security reviews.

While we strive to protect your information, no method of internet transmission or electronic storage is completely secure. Therefore, we cannot guarantee absolute security.

8. Data Retention

We retain your Personal Data only for as long as necessary to fulfil the purposes described in this Policy or as required by applicable law.

When your Personal Data is no longer required, it will be securely deleted or anonymized.

9. Your Rights Under the Kenya Data Protection Act

Subject to applicable law, you have the right to:

• Access the Personal Data we hold about you.
• Correct inaccurate or incomplete information.
• Request deletion of your Personal Data where applicable.
• Object to or restrict certain processing activities.
• Withdraw your consent at any time where processing is based on consent.
• Lodge a complaint with the Office of the Data Protection Commissioner (ODPC).

To exercise any of these rights, please contact us using the details provided below.

10. Third-Party Websites

Our Service may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies before submitting any Personal Data.

11. Children’s Privacy

Our Service is not intended for individuals under the age of 18 years. We do not knowingly collect Personal Data from children. If we become aware that such information has been collected, we will promptly delete it.

12. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or operational needs.

Any updates will be published on this page together with the revised Effective Date.

13. Contact Information

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact:

Africa Drill Mart Ltd.

Email: corporate@africadrillmart.com

Phone: +254 795 519914