At Africa Drill Mart, we are committed to providing our customers with high-quality drilling, pumping, and water equipment, along with their accessories and parts. We understand that there may be instances where you need to return a product or seek a refund. This Refunds and Returns Policy outlines our procedures to ensure a smooth and transparent process.
1. Returns Eligibility:
Customers may initiate a return or exchange within 30 days of the original purchase date. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when it was received.
2. Non-Returnable Items:
Certain items are not eligible for return or refund, including:
- Customized or specially ordered products.
- Items that have been used or damaged after receipt.
- Products without their original packaging or with damaged packaging.
- Consumable items, unless they are found to be defective.
3. Defective or Damaged Products:
If you receive a defective or damaged product, please contact us immediately. We will arrange for the return of the item and either provide a replacement or issue a refund, depending on your preference.
4. Return Process:
To initiate a return, please follow these steps:
- Contact us to obtain a Return Authorization (RA) number.
- Clearly mark the RA number on the outside of the package.
- Ship the item to the address provided by our customer service team.
Customers are responsible for the cost of return shipping unless the return is due to a defective or damaged product.
5. Refund Process:
Refunds will be processed within 14 days of receiving the returned item. Refunds will be issued in the same form as the original payment. Please note that shipping charges are non-refundable.
6. Exchange Process:
If you wish to exchange a product, please contact our customer service team to arrange for the exchange. Exchanges are subject to product availability.
7. Cancellation Policy:
Orders may be canceled within 24 hours of placement. After this period, cancellations will be subject to a restocking fee.
8. Contact Information:
For any questions or concerns regarding our Refunds and Returns Policy, please contact us
Africa Drill Mart reserves the right to update or modify this policy at any time. Customers are encouraged to review this policy periodically for changes.
Thank you for choosing Africa Drill Mart. We appreciate your business and are dedicated to providing exceptional service and quality products.